Who are we?

We are BookVilla.eu, an international chain specialized in the management of luxury villas, guest houses, chalets, lodges, and more.

Our motto is Your home, Your bed, and our main mission is to provide our guests with modernly furnished, comfortable, and cozy accommodation in perfect locations, combined with professional service that makes them feel truly special.

Our staff consists of young, intelligent, and perfectly trained professionals who speak several languages.

We will make every effort to assist your clients and be with them every step of the way—from the booking process, to the warm welcome, the cleaning, and finally sending them off with a smile from the properties we manage.

Our mobile administrators will greet and accommodate your clients, introducing them to the property upon their arrival. They will be delighted to share tips and recommendations, introduce them to the local area and its charm, and highlight interesting landmarks and their locations, so that guests can fully enjoy a pleasant and memorable holiday.

To enhance their experience and help them savor the wonderful and unique local cuisine, we have prepared special discount cards for carefully selected restaurants, cafés, and venues. We are available around the clock to ensure their stay is excellent, and our staff can always be found on-site to assist whenever needed.

Hotel Chain Bg Hotel Management

BG Hotel Management, under its brand BookVilla.bg, is a prestigious Bulgarian company specializing in the complete management of hotels, villas, guest houses, and apartments. The company is the recipient of numerous national and international awards for quality and service.

Hotel Management GR, operating under its brand BookVilla.eu, is a Greek company engaged in the administration, management, and operation of hotels, apartment houses, and villas along the northern Greek coastline. The company enjoys the loyalty of many satisfied clients who return year after year to spend their holidays at its properties.

BookVacation is a travel company providing reservations in the most prestigious and sought-after resorts in Bulgaria and Greece.

BG Hotel Management (HMBG) is a Bulgarian hotel chain founded by a team of professionals from the hospitality, restaurant, and tourism industries, with more than 15 years of experience. The company is fully focused on implementing new technologies to simplify and streamline the collaboration with property owners.

Over the years of managing numerous hotels, we and our managers have gained deep knowledge of the needs, desires, and expectations of travel companies and guests. We have found the solution to their full satisfaction: tireless, consistent, and daily work to deliver a truly high-quality, valuable, and impeccable tourism product, combined with uncompromising hospitality.

We specialize in full and partial management, operations, marketing and sales, reservation management, strategy and planning, property opening preparation, recruitment and training of staff, and the introduction of international hotel standards across hotels, hotel complexes, vacation resorts, apart-hotels, hostels, guest houses, and serviced apartments.

  • Development of a marketing plan and advertising strategy, including a budget and marketing calendar
  • Market research and competition analysis, creation of a competitive product and pricing strategy
  • Negotiations with tour operators and signing contracts with them, as well as with corporate clients; registration in hospitality-related websites or those linked to the property’s location; registration in suitable online booking systems and global distribution channels
  • Social media management: creating profiles and maintaining them daily
  • Website and mobile application updates and maintenance
  • Direct handling of reservations and entering them into hotel management software/PMS to ensure smooth front desk operations
  • Direct sales through effective, well-developed, and well-positioned proprietary websites, and increasing traffic through them
  • Revenue management: capacity control and occupancy optimization
  • Online and offline sales and distribution of hotel services, including live promotion
  • Representation and promotion at travel fairs and exhibitions with our own booth
  • Invoicing, authorizations, credit card transactions, and payment tracking
  • Channel manager, booking engine, PMS
  • Email marketing, promotions, and special packages distribution
  • Preparation of offers, client communication, and responding to inquiries
  • Weekly or monthly reports on completed activities, processed reservations, and generated revenues
  • Consulting for hotel reopening or room redesign
  • Consulting and staff training in all areas and hotel operations
  • Project development and applications for European funding programs
  • House Manager services: guest reception and check-in, check-out, cleaning, and technical maintenance of the property
  • Recruitment, staff training, and implementation of hotel work standards
  • Analysis and recommendations for improving the hotel product or accommodation capacity
  • Monitoring and performance evaluation system for staff remuneration
  • Restaurant consulting and training: menu creation, recipe development, hotel breakfast, meal planning, and optimization of supplies and product procurement
  • Provision of professional and trained staff: General Manager, managers, administrators, housekeepers, chefs, waiters, maintenance staff, and others

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